SUMMER BREEZE 2020

Dear fans and friends of SUMMER BREEZE Open Air,

As of now we will start with the process of refunding or exchanging your tickets and other items purchased for SUMMER BREEZE 2020. For this purpose we are asking all customers to review their options and let us know how we should proceed with their orders via email. We hope that the given options are interesting and satisfactory to you as a customer.

Please take your time to read the information provided below.

The following questions will be answered:

1) What happens with my SUMMER BREEZE 2020 festival ticket?
2) Will there be special SUMMER BREEZE 2020 merchandise?
3) I reserved a camping site for the festival 2020, what now?
4) Which options do i have concerning CAMPING-ADD-ONS (powerstations, cooling box, locker, beer)?
5) Which options do i have concerning my COMFORT CAMPING rental?
6) What happens with my SUMMER BREEZE 2020 day ticket?
7) How does the current situation influence my CLUB 666 membership?

Note: We’ll send out mails with invitation links about refunding or exchanging tickets to every buyer. This send out will happen before the end of May. Please also check your spam folder.

We also offer support via mail: info@summer-breeze.de.
Our newsletter does also provide information regularly.

1) FESTIVAL TICKET

If you bought a ticket, we sent out an email. We only can and will use the mail address you provided in your purchasing process. Please double check your spam folder.

We are happy to offer multiple options of how to proceed with your tickets purchased for SUMMER BREEZE Open Air 2020:

  • Exchange into an E-Ticket 2021 (no extra charge)
  • Exchange into a HARDTICKET PACKAGE
    (includes Hardticket 2021, festival wristband 2020, poster, sticker and dust mask for 6,66€; free shipping)
  • Exchange into a MAXIMUM SUPPORTER PACKAGE
    (includes limited merchandise: Premium Zipper, t-shirt with personalized print, festival wrist band 2020, supporter patch, festival cup 2020, poster, sticker and dust mask)
    Every MAXIMUM SUPPORTER PACKAGE also grants the chance to purchase one SUMMER BREEZE 2021 ticket for 111,-€
  • Exchange into a SUMMER BREEZE shop voucher (100% of the total amount)
  • Refund (100% of ticket price incl. presale fees, excl. hard ticket fees and shipping; refund payments to be expected end of July)

Purchasers of multiple tickets are responsible for the entire order and are kindly asked to perform the exchange or refund process for all of the respective tickets.

Our vouchers do not expire and can be used for new tickets, regular merch and supporter merchandise.

Note: If you haven’t purchased your ticket directly through the SUMMER BREEZE shop, there is no actual connection of your purchase to an order in our shop. We can only influence the outcome of the inquiry through re-connecting you with the original buyer. Private resales are essentially out of our field of service.

If you can’t reach the original buyer or you can’t get an answer, we try to help you out HERE.
We installed a secondary market inquiry form. Working through the inquiries will take time. Please be patient.


2) SUPPORTER PROGRAM

Your overwhelming reactions and unwavering encouragement in these challenging times are giving us a lot of strength and motivation to keep the wheels turning. That’s why due to popular demand we have created a supporter program consisting of a line of limited merchandise. Every purchase supports the festival tremendously and brings a little bit of SUMMER BREEZE feeling to your home.

We prepared two packages for everybody that wants to support the festival.
If you are a 2020 ticket holder, please check the mail (sent out to all who purchased tickets in our shop) about the exchange and refund processes first. You can get these packages in the exchanging process of your ticket.

SUPPORTER MERCHANDISE


3) RESERVED CAMPING

There are three options of how to proceed with your booking of a reserved camping spot. We strongly recommend to rebook to 2021 as the reserved camping spots are very popular and usually they sell out fast.

  • Rebooking your reserved camping spot to 2021
  • Exchange into a SUMMER BREEZE shop voucher (100% of the total amount)
  • Refund (100% of the total amount, refund payments to be expected end of July)

Our vouchers do not expire and can be used for new tickets, regular merch and supporter merchandise. Rebooking to a reserved camping spot other than the one you originally chose is unfortunately not possible.

Our vouchers do not expire and can be used for new tickets, regular merch and supporter merchandise.


4) CAMPING-ADD-ONS

There are two options of how we should proceed with your CAMPING-ADD-ONS (powerstation, cooling box, beer, locker):

  • Exchange into a SUMMER BREEZE shop voucher (100% of the total amount)
  • Refund (100% of the total amount, refund payments to be expected end of July)

Our vouchers do not expire and can be used for new tickets, regular merch and supporter merchandise.


5) COMFORT CAMPING

There are three options of how we should proceed with your COMFORT CAMPING reservation:

  • Rebooking to 2021
  • Exchange into a SUMMER BREEZE shop voucher (100% of the total amount)
  • Refund (100% of the total amount, refund payments to be expected end of July)

Our vouchers do not expire and can be used for new tickets, regular merch and supporter merchandise.


6) DAY TICKETS

There are two options of how we should proceed with your DAY TICKETS:

  • Exchange into a SUMMER BREEZE shop voucher (100% of the total amount)
  • Refund (100% of the total amount, refund payments to be expected end of July)

Our vouchers do not expire and can be used for new tickets, regular merch and supporter merchandise.


7) CLUB 666

Shortly we will inform all CLUB 666 members via email about further steps. In addition, you’ll find updates in our members area. Requests and questions can also directly submitted via email: club666@summer-breeze.de

If you are planning to become a CLUB 666 member, we recommend using a SUMMER BREEZE shop voucher (if you are a ticketholder 2020) to get your membership. CLUB 666 membership will also be available regularly through the SUMMER BREEZE shop.